To place an order, add items to your cart and proceed to the checkout page. From there, fill out the checkout form with the required information, enter your payment details, then click on the “Pay now” button (or use an express checkout option). Once your payment method has been validated, we will then begin the process of fulfilling your order and shipping the items to your specified address.

We accept payment by credit card (Visa and Mastercard), PayPal, Apple Pay, and Google Pay.

Some of our products may ship from the U.S. or Mexico, which can result in customs fees upon delivery. Unfortunately, these fees are not in our control and we cannot predict if your order will incur these fees. By placing an order, you accept the possibility of additional customs charges. Thank you for your understanding!

Yes! If your order amounts to at least $200, your items can be shipped for free. Make sure the “Free Shipping” method is selected during checkout to apply free shipping to your order. Please note that this offer does not cover any potential customs fees.

At this point in time we only ship to locations within the United States and Canada. We hope to add more locations in the future.

It depends on what items you have ordered and where they’re being shipped to. On average, it takes 2–5 business days to fulfill an order and 3–9 business days to ship it. Please review our Shipping Policy for further details.

Once your order has been processed and is ready for dispatch, a confirmation email containing a tracking number will be sent to you. By clicking on the tracking number, you can access the shipping carrier’s tracking page and obtain up-to-date information on the location of your shipment.

You can redeem a gift card or discount code by entering its unique code in the appropriate field at checkout.

No, not at the present time. However, it is definitely a service we’d like to add in the future. Stay tuned!

Possibly. Once an order has started fulfillment (i.e. as soon as it begins the production phase), it cannot be canceled. Fulfillment can begin at any time after the order has been placed. We recommend that you contact us as soon as possible after your order has been placed if you wish to cancel it, but we make no guarantees.

Our store has a 21-day refund, replacement, and return policy, which means you have 21 days from the confirmed or most recent estimated delivery date of your order to request a refund, replacement item, or return. For further details, please read our Refund Policy.

We understand that sometimes a product may not meet your expectations. However, refunds are only issued in specific circumstances. These include instances where the item is damaged or incorrect upon arrival. We cannot offer refunds for situations arising out of buyer’s remorse or change-of-mind decisions.

Please review our Refund Policy for more detailed information on the circumstances in which refunds may be granted. If you are still unsure about your situation, please do not hesitate to contact us, and we will be more than happy to assist you.

Please submit a refund/replacement request as soon as possible so that we can assess the issue. If your request is approved, we will happily issue a refund or free replacement for your damaged or incorrect item. For further details, please read our Refund Policy.

You can create an account on our account signup page. Simply enter your desired account details, then click the “Create account” button. You will then be sent a verification email to the email address you’ve indicated, asking you to activate your account. Once you’ve activated your account, you can continue to log in to your account on our website.

By registering an account with us, you gain the ability to review information about your orders and modify or delete your delivery addresses.

You can unsubscribe from our newsletter by clicking the “Unsubscribe” link shown in the footer of one of our marketing emails. You can always subscribe again at any time. Please note that you may still receive emails for special cases, as mentioned in our Privacy Policy.

Please use the form on our Contact page or email us at support@dpbatelier.com.